eShop Terms & Conditions

Publication date:
Terms and Conditions

§1. Definitions

For the purposes of these Terms and Conditions, the following terms are given the following meanings:

Working day - a day from Monday to Friday, excluding public holidays;

Registration Form - an electronic form provided by the Seller enabling the creation of an Account;

Order Form - an electronic form enabling the placement of an Order;

Customer - a natural person, a legal entity, or an organizational unit without legal personality to which the law grants legal capacity, possessing an Account in the Store and using its functionalities;

Consumer - a natural person performing a legal transaction with the Seller not directly related to their business or professional activity;

Account - an individual Customer panel created after registration and activation via e-mail, enabling the placement of Orders, reviewing purchase history, and using the Store's functionalities;

Newsletter - an electronic service consisting of sending commercial, marketing information, and information about products, promotions, and events related to the Seller's activity, upon the User's appropriate consent;

Payment Operator - ING Bank Śląski S.A. providing online payment services via the imoje payment gateway, enabling electronic payments, in particular via BLIK, payment cards, fast bank transfers, Google Pay, and Apple Pay.

Entrepreneur - a natural person, a legal entity, or an organizational unit conducting business or professional activity, making a purchase in connection with the conducted activity;

Entrepreneur with Consumer rights - a natural person conducting business activity, concluding a Sales Agreement directly related to their business activity, which, however, does not have a professional character for them within the meaning of the applicable provisions of law;

Carrier - an entity executing the delivery of Goods commissioned by the Seller indicated during the placement of the Order;

Terms and Conditions - these Terms and Conditions defining the rules for using the Online Store and concluding Sales Agreements;

Registration - the process of creating an Account by filling out the registration form and activating it via a link sent to the e-mail address provided by the User;

Force majeure - an external event, impossible to foresee and impossible to prevent despite exercising due diligence, in particular war, natural disaster, epidemic, mass cyberattack, failure of teleinformation infrastructure, actions of public administration bodies or carriers preventing the proper execution of the Agreement;

Online Store (Store) - the website operated by the Seller at the address www.bubbletea.pl, through which the Customer can use electronic services and conclude Sales Agreements for Goods;

Seller - CB POLAND limited liability company with its registered office in Zabrze (41-800), ul. Knurowska 63, entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000732766, NIP: 6482774920, REGON: 362205575, BDO: 000011105;

Goods - a movable item offered by the Seller via the Online Store;

Sales Agreement - an agreement for the sale of Goods concluded between the Seller and the Customer via the Online Store;

Electronic Service - any service provided electronically by the Seller, in particular operating the Customer Account, handling forms, the Newsletter, and enabling the placement of Orders;

User - any person visiting the Online Store, regardless of whether they have an Account;

Order - a declaration of the Customer's will aimed directly at concluding a Sales Agreement for specified Goods.

Terms not defined in the Terms and Conditions should be interpreted in accordance with the applicable provisions of Polish law and European Union law.

§2. General provisions

  1. These Terms and Conditions define the rules for using the online store operated at www.bubbletea.pl, in particular:
    • the rules for providing electronic services,
    • the rules for setting up and operating a Customer Account,
    • the rules for placing Orders,
    • the rules for concluding Sales Agreements,
    • payment and delivery conditions,
    • the rules for withdrawing from the Agreement,
    • the rules for submitting and examining complaints,
    • the rights and obligations of the Seller and Customers.
  2. The owner of the Online Store is the Seller, i.e., CB POLAND Spółka z ograniczoną odpowiedzialnością, ul. Knurowska 63, 41-800 Zabrze, KRS: 0000732766, NIP: 6482774920, REGON: 362205575, BDO: 000011105, e-mail address: hurt@bubbletea.pl.
  3. The Terms and Conditions are made available free of charge on the Store's website in a way that allows them to be downloaded, saved, and printed.
  4. Every Customer is obliged to familiarize themselves with the Terms and Conditions before starting to use the Store and before placing an Order.
  5. Placing an Order is equivalent to confirming that you have read and accepted the Terms and Conditions.
  6. The Terms and Conditions constitute an integral part of every Sales Agreement concluded between the Seller and the Customer.
  7. The Store conducts retail and wholesale of Goods via the Internet in the territory of the Republic of Poland and other European countries, subject to restrictions resulting from applicable laws or logistical capabilities.
  8. All prices presented in the Store are expressed in the currencies indicated by the Seller and include VAT, unless the description of the offer states otherwise.
  9. The language for concluding Sales Agreements is Polish.
  10. The Seller exercises due diligence to ensure that the information presented in the Store is up-to-date, complete, and consistent with the facts, but does not exclude the possibility of obvious clerical, technical, or graphic errors, which do not affect the validity of the concluded Agreement.
  11. In the event of an obvious error regarding the price or description of the Goods, the Seller will immediately inform the Customer before concluding the Sales Agreement, enabling them to confirm or cancel the Order. In this case, the Sales Agreement is concluded only after the Customer accepts the corrected conditions of the Order.

§3. Information about Goods

  1. The Store conducts retail and wholesale of products intended for preparing Bubble Tea beverages, food products, catering additives, packaging, accessories, catering equipment, and other Goods found in the Store's current offer.
  2. Information about the Goods posted in the Store, in particular their descriptions, photographs, composition, technical parameters, application, weight, capacity, nutritional values, allergen information, and method of use and storage, are presented in accordance with applicable laws and the knowledge possessed by the Seller.
  3. Photos, visualizations, and descriptions of the Goods are for illustrative purposes. Due to the properties of the raw materials, production process, production batches, or changes introduced by manufacturers, there may be slight differences in the appearance, color, taste, aroma, consistency, dimensions, packaging, or labeling of the Goods, which do not constitute a non-conformity of the Goods with the Agreement.
  4. The Goods must be stored and used in accordance with the information placed on the packaging, the manufacturer's instructions, or in the description of the Goods.
  5. In the case of food Goods, the Customer should collect the shipment without undue delay and ensure storage conditions consistent with the manufacturer's recommendations. The Seller is not responsible for the deterioration of the quality of the Goods resulting from improper storage or use after their delivery to the Customer.
  6. The Goods offered in the Store are available while stocks last. Information about availability is of an indicative nature and is constantly updated. In exceptional cases, beyond the Seller's control, fulfilling the entire Order or part of it may prove impossible. In such a situation, the Seller will immediately inform the Customer and propose an appropriate solution consistent with the provisions of the Terms and Conditions.

§4. Services provided electronically

  1. The Seller provides the following electronic services via the Store:
    • operating a Customer Account;
    • enabling the placement of Orders via the Store;
    • providing the Newsletter service (if the Customer has given their consent).
  2. The services referred to in sec. 1 are provided free of charge.
  3. The agreement for providing the service of operating a Customer Account is concluded upon its activation by the Customer using the activation link sent to the e-mail address and is concluded for an indefinite period.
  4. The Customer may resign from the service of operating the Customer Account at any time by deleting it or submitting a request to delete the Account to the Seller.
  5. The agreement for providing the Newsletter service is concluded upon the Customer subscribing to the Newsletter and remains in effect until the Customer resigns.
  6. Resignation from the services referred to in sec. 3–5 does not affect the performance of sales agreements concluded before it was made.
  7. The Customer may terminate their use of the Store at any time by ceasing to use it, without the need to submit additional declarations.

§5. Account Registration

  1. Placing an Order in the Store requires having an active Customer Account.
  2. Purchases without prior Account registration are not possible.
  3. Registration is done by:
    1. filling out the Registration Form,
    2. providing the required data,
    3. accepting the Terms and Conditions,
    4. confirming that you have read the Privacy Policy,
    5. activating the Account using the link sent to the provided e-mail address.
  4. The Account is activated after the proper confirmation of the e-mail address.
  5. Upon activation of the Account, an agreement for providing the service of operating the Account is concluded between the Customer and the Seller.
  6. The Customer is obliged to provide data consistent with the facts.
  7. The Customer undertakes to immediately update their data in case of any changes.
  8. The Seller may refuse to activate the Account or delete the Account if:
    1. the data provided during registration are false;
    2. they violate the rights of third parties;
    3. the Account was created to violate the law or the Terms and Conditions;
    4. the Customer uses the Account for actions that may threaten the security of the Store;
    5. it is required by law.
  9. In the cases referred to in sec. 8, the Seller may temporarily block the Account until the matter is clarified.
  10. The Seller will inform the Customer about blocking or deleting the Account, unless applicable laws state otherwise.

§6. Rules for using the Account

  1. The Account is of an individual nature.
  2. The Customer should not share login details with third parties. The Customer is responsible for maintaining the confidentiality of their login and password.
  3. It is forbidden to:
    1. use other people's Accounts;
    2. attempt to gain unauthorized access to the Store's IT systems;
    3. send unlawful content;
    4. deliver malicious software;
    5. disrupt the functioning of the Store;
    6. use the Store for actions contrary to the law or good customs.
  4. The Seller takes appropriate organizational and technical measures to protect Customer Accounts, but is not responsible for the consequences of the Customer sharing login details with third parties.

§7. Account Deletion

  1. The Customer may resign from having an Account at any time.
  2. A request to delete the Account may be submitted:
    1. via the Account settings, if such functionality has been provided, or
    2. electronically to the Seller's e-mail address.
  3. The Account is deleted immediately, no later than within 14 days of receiving the request.
  4. The deletion of the Account does not affect the performance of Sales Agreements concluded before its deletion.
  5. The Seller may retain data necessary to fulfill obligations arising from the law, in particular tax and accounting regulations, as well as those concerning the pursuit or defense of claims.

§8. Newsletter

  1. The Customer may voluntarily agree to receive the Newsletter.
  2. The Newsletter is sent only after expressing the appropriate consent required by law.
  3. Consent to receive the Newsletter can be withdrawn at any time without giving a reason.
  4. Resignation from the Newsletter does not affect the possibility of using the Store or the implementation of concluded Sales Agreements.

§9. Technical requirements

  1. To use the Store, the following are required:
    1. a device with Internet access;
    2. an up-to-date web browser supporting JavaScript and cookies;
    3. an active e-mail account;
    4. access to the Internet.
  2. The Seller exercises due diligence to ensure the proper functioning of the Store.
  3. The Seller reserves the right to technical breaks resulting from the necessity of:
    1. system maintenance,
    2. software updates,
    3. repairing failures,
    4. modernizing the teleinformation infrastructure.
  4. Technical breaks do not constitute non-performance or improper performance of the agreement if they are justified by the need to ensure the security or proper functioning of the Store.

§10. Complaints regarding electronic services

  1. The Customer may submit complaints regarding the functioning of services provided electronically.
  2. The complaint should contain:
    1. data identifying the Customer,
    2. a description of the problem,
    3. the date of its occurrence,
    4. the Customer's demand.
  3. Complaints may be submitted electronically to the address: hurt@bubbletea.pl.
  4. The Seller reviews the complaint within 14 days from the date of its receipt.
  5. The Customer will be informed about the method of handling the complaint via e-mail or in another agreed manner.

§11. Placing Orders

  1. Orders can only be placed by Customers with an active Account.
  2. Orders can be placed 24 hours a day, seven days a week, subject to technical breaks.
  3. In order to place an Order, the Customer:
    1. logs into their Account,
    2. selects the Goods,
    3. adds the Goods to the cart,
    4. indicates the delivery location,
    5. selects the delivery method,
    6. selects the payment method,
    7. confirms the correctness of the data,
    8. places the Order by using the button marked „Order and pay” or another equivalent designation.
  4. Placing an Order implies an obligation to pay for the ordered Goods.
  5. The conclusion of the Sales Agreement occurs:
    1. in the case of online payments (imoje) – at the moment the Order is accepted for execution by the Seller,
    2. in the case of payment by bank transfer based on a pro forma invoice – at the moment the payment is credited to the Seller's account or upon receipt of payment confirmation.
  6. The Customer is responsible for the accuracy of the data provided when placing the Order.
  7. The Seller may contact the Customer to confirm the data necessary to execute the Order.
  8. The Seller may refuse to execute the Order, in particular in the event of:
    1. inability to execute the Order,
    2. end of sales of the Goods,
    3. provision of false data,
    4. justified suspicion of law violation,
    5. an obvious error in the price or description of the Goods.
  9. If it is impossible to execute the Order, the Seller immediately informs the Customer and:
    1. proposes a substitute Good, or
    2. cancels the Order.
  10. In the event of canceling an Order after payment has been made, the Seller refunds the funds no later than within 14 days, using the same payment method, unless the Customer agrees to a different method of return.

§12. Payment methods

  1. The Seller provides the following payment methods:
    1. prepayment based on a pro forma invoice by bank transfer;
    2. electronic payments processed through the imoje system, operated by ING Bank Śląski S.A., including:
      • fast bank transfers,
      • payment card payments,
      • BLIK,
      • ApplePay, GooglePay,
      • other methods provided by the Payment Operator.
  2. The Seller's bank account details are provided during the placement of the Order and on the pro forma invoice.
  3. Electronic payments are processed in accordance with the Payment Operator's regulations.
  4. If prepayment by bank transfer is selected, the Customer is obliged to make the payment within 7 days from the date of receiving the pro forma invoice.
  5. In the absence of payment within the period specified in sec. 4, the Seller may cancel the Order.

§13. Invoices

  1. The Seller issues VAT invoices in accordance with applicable laws.
  2. A pro forma invoice does not constitute an accounting document and is issued solely to enable prepayment.
  3. A VAT invoice will be issued upon receipt of payment or in accordance with applicable tax regulations.
  4. By accepting the Terms and Conditions, the Customer agrees to receive invoices in electronic form.

§14. Order execution

  1. The Seller proceeds with the execution of the Order after the payment has been credited or a positive payment confirmation has been received from the Payment Operator.
  2. The Order execution time is calculated from the day the condition specified in sec. 1 is met.
  3. Information about the estimated Order execution time is presented on the Goods page or provided to the Customer while placing the Order.
  4. In the event of circumstances that may cause a delay in the execution of the Order, the Seller will immediately inform the Customer about it.

§15. Delivery

  1. Deliveries are carried out within the territory of the Republic of Poland and to European countries where the Seller conducts sales.
  2. Delivery is carried out via:
    1. InPost,
    2. Raben,
    3. other carriers indicated during the placement of the Order.
  3. The risk of accidental loss or damage to the Goods passes to the Consumer at the moment of handing it over to the Consumer or a third party indicated by them, other than the carrier.
  4. In the case of Customers who are not Consumers, the risk of accidental loss or damage to the Goods passes to the Customer upon handing the Goods over to the carrier.
  5. The Customer should check the condition of the shipment at the time of its receipt.
  6. If damage to the shipment is found, it is recommended to draw up a damage report in the presence of the carrier and immediately inform the Seller.

§16. Right to withdraw from the Agreement

  1. A Consumer and an Entrepreneur with Consumer rights who has concluded a distance Sales Agreement has the right to withdraw from the Agreement without giving any reason within 14 days.
  2. The period for withdrawing from the Agreement begins:
    1. from the day the Customer or a third party indicated by them, other than the carrier, takes possession of the Goods;
    2. in the case of an Agreement covering multiple Goods delivered separately – from the day of taking possession of the last Good;
    3. in the case of Goods delivered in batches – from the day of taking possession of the last batch or part.
  3. To meet the deadline, it is sufficient to send the declaration before its expiry.
  4. The declaration of withdrawal from the Agreement may be submitted:
    1. in writing to the Seller's registered office address;
    2. electronically to the address: hurt@bubbletea.pl.
  5. The Customer may use the model withdrawal form attached to the Terms and Conditions, but it is not obligatory.

§17. Effects of withdrawing from the Agreement

  1. In the event of a successful withdrawal from the Agreement, it is considered unconcluded.
  2. The Seller will return all payments received to the Customer, including the cost of the cheapest standard delivery method offered by the Seller.
  3. The refund of payments will be made no later than 14 days from the date of receiving the declaration of withdrawal from the Agreement.
  4. The Seller may withhold the refund of payments until the returned Goods are received.
  5. The refund will be made using the same payment method used by the Customer, unless the Customer explicitly agrees to a different method of return.
  6. The Customer bears only the direct cost of returning the Goods, unless the Seller expressly agreed to bear it.
  7. The Customer is responsible for the decrease in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

§18. Exclusion of the right to withdraw from the Agreement

  1. The right to withdraw from the Agreement does not apply in the cases specified in Art. 38 of the Consumer Rights Act.
  2. In particular, the right of withdrawal does not apply to Agreements whose subject matter is:
    • Non-prefabricated Goods, manufactured according to the Customer's specifications or serving to satisfy their individualized needs;
    • Goods that deteriorate rapidly or have a short shelf life;
    • Goods delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery;
    • Goods which, after delivery, due to their nature, become inseparably mixed with other items;
    • other cases provided for by applicable law.

§19. Seller's liability for the conformity of the Goods with the Agreement

  1. The Seller is liable to the Consumer and the Entrepreneur with Consumer rights for the lack of conformity of the Goods with the Agreement on the terms specified in the Consumer Rights Act.
  2. The Goods are in conformity with the Agreement if, in particular:
    1. they correspond to the description, type, quantity, quality, and possess the features provided for in the Agreement;
    2. they are suitable for the purpose for which they are normally used;
    3. they correspond to the quality that the Consumer may reasonably expect;
    4. they were delivered along with the packaging, instructions, and accessories, if required.
  3. The Seller is liable for any lack of conformity of the Goods with the Agreement existing at the time of their delivery and revealed within the period provided for by applicable law.

§20. Submitting complaints

  1. Complaints may be submitted:
    1. in writing to the Seller's registered office address,
    2. electronically to the address: hurt@bubbletea.pl.
  2. The complaint should contain in particular:
    1. Customer data,
    2. Order or invoice number,
    3. description of the identified non-conformity,
    4. the date of its disclosure,
    5. the Customer's demand.
  3. It is recommended to attach photos or other materials documenting the reported irregularities to the complaint, if this may expedite its processing.
  4. The Seller considers the complaint without undue delay.
  5. If applicable laws provide a deadline for responding, the Seller will reply within that deadline.
  6. The Customer will be informed about the method of handling the complaint via e-mail or in writing.
  7. If the complaint is accepted, the Seller will bring the Goods into conformity with the Agreement by repairing or replacing them, unless this would be impossible or would require excessive costs.
  8. If repair or replacement turns out to be impossible or is not performed in accordance with applicable regulations, the Customer may use the rights provided in the Consumer Rights Act, including submitting a declaration of price reduction or withdrawal from the Agreement, if provided for by regulations.

§21. Complaints submitted by Entrepreneurs

  1. The provisions of the Civil Code apply to Sales Agreements concluded with Entrepreneurs, with the exception of Entrepreneurs with Consumer rights.
  2. The Entrepreneur is obliged to examine the Goods immediately upon receipt.
  3. In the event of damage caused during transport, it is recommended to draw up a damage report with the carrier.
  4. The provisions of this paragraph do not limit the rights resulting from strictly applicable provisions of law.

§22. Intellectual property

  1. All rights to the Online Store, its graphic layout, software, trade names, trademarks, logos, databases, product descriptions, photos, graphics, marketing materials, and other content provided by the Seller belong to the Seller or to entities from which the Seller has obtained appropriate rights.
  2. The use of materials provided in the Store does not mean the acquisition of any rights to these materials.
  3. Without the prior written consent of the Seller, it is prohibited in particular to:
    • copy or reproduce product photos;
    • copy product descriptions;
    • use logos, trademarks, or advertising materials;
    • download the Store's databases in whole or in significant part;
    • use the Store's content for commercial purposes.

§23. Personal data

  1. The Seller is the administrator of the Customers' personal data.
  2. Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), the Personal Data Protection Act, and other applicable laws.
  3. Detailed information regarding the rules for processing personal data, the use of cookies, and the rights of data subjects are contained in the Privacy Policy available on the Store's website.
  4. The Privacy Policy is a document related to these Terms and Conditions.

§24. Out-of-court dispute resolution methods

  1. The Consumer has the opportunity to use out-of-court methods for dealing with complaints and pursuing claims, in accordance with applicable laws.
  2. Detailed information regarding the available procedures can be obtained in particular:
    1. from the locally competent municipal or poviat consumer ombudsman;
    2. at the provincial inspectorates of the Trade Inspection;
    3. on the website of the Office of Competition and Consumer Protection.
  3. The use of out-of-court dispute resolution methods is voluntary and requires the consent of both parties, unless otherwise stipulated by law.

§25. Amendment to the Terms and Conditions

  1. The Seller may amend the Terms and Conditions for important reasons, in particular in the event of:
    1. changes in legal provisions;
    2. the issuance of court rulings or decisions of competent authorities affecting the content of the Terms and Conditions;
    3. a change in the scope of the Seller's activity;
    4. the introduction of new functionalities to the Store;
    5. changes in payment or delivery methods;
    6. the need to remove errors or clarify the provisions of the Terms and Conditions.
  2. Customers possessing an Account will be informed about the amendment to the Terms and Conditions electronically or via an announcement posted in the Store, at least 14 days in advance, unless strictly applicable laws require a different period.
  3. Amendments to the Terms and Conditions do not infringe on the rights acquired by Customers prior to the effective date of the amendments.
  4. For Sales Agreements concluded before the entry into force of the new Terms and Conditions, the Terms and Conditions in effect at the time of concluding the given Agreement shall apply.

§26. Governing law

  1. Polish law applies to Sales Agreements concluded via the Store.
  2. In the case of Consumers, the provision of sec. 1 does not deprive them of the protection granted by strictly applicable legal provisions of the country in which they have their habitual residence, provided these provisions are applicable.

§27. Contacting the Seller

  1. In all matters regarding the functioning of the Store, execution of Orders, complaints, or exercising the rights resulting from these Terms and Conditions, the Customer may contact the Seller:
    CB POLAND Sp. z o.o.
    ul. Knurowska 63
    41-800 Zabrze
    e-mail: hurt@bubbletea.pl
    phone: +48 787 101 012
     
  2. The Seller provides an answer without undue delay, taking into account the deadlines resulting from applicable legal provisions.

§28. Final provisions

  1. The Terms and Conditions enter into force on 01.07.2026.
  2. In matters not covered by these Terms and Conditions, the applicable provisions of Polish law and the relevant provisions of European Union law shall apply.
  3. The integral part of the Terms and Conditions consists of:
    1. Annex No. 1 – Model form for withdrawal from the Agreement;
    2. Privacy Policy.